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As we’ve learned, we are not the hero in our brand story. We are the guide. And part of what makes a good, reliable, trust-worthy guide is authority. But no one likes a know-it-all show-off who preaches at them.

So how can we express our authority to our audience without bragging about ourselves so much that we step into the role of the hero or turn our audience off?

Here are 4 easy ways to add just the right amount of authority to your marketing:

1. Testimonials

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Let others do the talking for you. If you have satisfied customers, feature a few testimonials on your website. Testimonials give potential customers the gift of going second. They know others have worked with you and achieved success.

Avoid bombarding your customers with 10+ testimonials; otherwise you run the risk of positioning yourself as the hero. Three is a great number to start with and will serve the need most customers have to make sure you know what you’re doing. Also, avoid rambling testimonials that pile endless praise on your brand. It won’t take long for a customer to trust you, so keep a testimonial brief.

2. Statistics

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Our brains love to see the hard facts and numbers. How many satisfied customers have you helped? How much money have you helped them save? By what percentage have their businesses grown since they started working with you? A simple statement like “287 women have used our program to scale their business to 6 figures” is all your potential customer needs. Bonus points because this also scratches the itch of the left-brained consumer who loves numbers, statistics, and facts.

3. Awards/Features/Recognition

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If you won a few awards for your work or have been featured in some publications, include small logos or indications of those accomplishments at the bottom of your page. Again, there’s no need to make a big deal about it, but these things go a long way in earning your customers trust.

4. Logos

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If you provide a business to business product or service, place logos of known businesses you’ve worked with in your marketing collateral. Customers want to know you’ve helped other businesses overcome their same challenges. When they recognize another business you’ve worked with, it provides social proof that you have the ability to help them win the day too.

Here’s your plan of action:

Take a minute to scan your marketing material and ask yourself whether you’ve demonstrated competency. Remember, you don’t have to brag about yourself. Testimonials, stats, recognitions, and logos will allow customers to check the trust box in the back of their minds. The questions they’re asking themselves are, Does this brand know what they’re doing? Is investing my time and money going to be worth it? Can they really help me solve my problem?

Use these tools to leave no doubt in their minds that you are the perfect guide for them.

How We Can Express Our Authority Without Being Braggy & Turning Our Audience Off

Branding, Business Advice, Story Strategy

JENNA ROTHWEIN

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Scale Now Creative credits StoryBrand and Donald Miller with acquiring the knowledge of branding and marketing, and the strategy of storytelling used within these areas. I encourage you all to check out his podcast here, his website here, and purchase his book here. Scale Now Creative is neither endorsed by nor affiliated with StoryBrand.

Where Did i learn all this awesome knowledge from?

See what all the hype is about.

erin D.

What can I say? Working with Jenna has been amazing. She is ridiculously talented and it felt like she was reading my mind through out this whole process. She took something that means the world to me and took my ideas and made them a reality. 1000/10 would recommend her talents & creativity to anyone looking to update or create their branding. My branding package is so cute/ to die for and so much better than I could have ever imagined. Jenna is so talented and I loved working with her. I will continue to use her services any chance I can get!

"She is ridiculously talented and it felt like she was reading my mind through out this whole process."

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Libby B.

I couldn't be happier with the exceptional website design services provided by Jenna. She transformed my vision into a stunning, user-friendly website that perfectly represents my brand. Her attention to detail, creativity, and dedication to ensuring every aspect of the site exceeded my expectations truly sets her apart. Working with Jenna was a breeze, and I highly recommend her services to anyone seeking top-notch web design.

"Her attention to detail, creativity, and dedication to ensuring every aspect of the site exceeded my expectations truly sets her apart"

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Lauren M.

Jenna is so incredibly talented and anyone who works with her will have their expectations completely blown away.  The website is polished, elevated, and luxe - you would think it cost thousands more to design. My website has only been live for 3 weeks and I already have 4 discovery calls in the books - with $0 in advertising costs! 

"The website is polished, elevated, and luxe - you would think it cost thousands more to design."

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erin A.

Jenna exceeded my expectations in every aspect of this process. I appreciated how organized and easy Jenna made this entire process. She did an excellent job at not only designing my website, but making my website the vibe and aesthetic I wanted- fun, approachable and not overwhelming. I could tell that Jenna really took all the information I told her into consideration when designing my website and it came out beautiful! Her support before, during and even after this process has been amazing.

"The Website In A Day Package was EVERYTHING I needed!"

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Serena H.

Jenna captured everything I have ever envisioned for my brand and more!! I've been trying to figure out my branding on my own since I created my business, but nothing was really clicking, and everything I shared on my socials just didn't feel like me. I'm so excited to revamp my business with this new branding and love how easy Jenna made this process! (Seriously, the organization of her branding/website copy workbooks is *chef's kiss*)

"If you've felt stuck with your branding and can't find anything that feels just right, Jenna is DEFINITELY worth the investment!"

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