Getting on your customer’s good side is obviously a main priority in our business. So how can we create an amazing customer experience that leaves them no choice but to become super fans and coming back for more?
1. Go Above & Beyond & Beyond
Meeting your customer’s expectations is the bare minimum. If you want to build and army of loyal customers you need to meet their expectations and exceed them over and over again.
2. Delight The Customer Every Step Of The Way
From first discovering you to their first inquiry to hoping on a discovery call to working together to off boarding to 6 month check up, you need to be delighting your customer every step of the way. Doing this instantly puts you so far ahead of 99% (if not 100%) of your competition. Pleasantly surprising your customer and treating them like royalty will make a huge impact on how they see your business, your value, and their experience working with you.
3. Make Saying “Thank You” A Big Deal
Whether it’s nice hand-written note, or giving you customer a firm handshake and looking in their eyes, or sending them a Starbuck gift card, showing genuine gratitude and appreciation for your customer will make them feel so good inside and truly goes a long way.
Try out these 3 simple rules in your business to create and absolutely unforgettable, premium client experience and have your customers obsessed with you and loyal to your awesome brand.
Ensure your brand and website do their job to catch your dream customer’s eye, increase leads, hit new income goals, and take your business to a whole new level. Leave it to the pros. Take the first step towards your dream life!
Attract Loyal Customers With These 3 Rules